Help Center

Need additional support? Submit a ticket here.⁣

General FAQ⁣

What is Mocksy?⁣

Mocksy is a stock photography and original mockup platform. We offer standard and extended licenses for original content for digital and print usage.

Do you offer a subscription for unlimited downloads?⁣

We do not offer a subscription at this time. All of our products can be purchased individually or as a bundle of five(5) for 20% OFF. 

What currency are your prices in?⁣

All of our prices are in USD.⁣

How do I license photos and footage from Mocksy?⁣

When you make a purchase on our website, you will be provided with a download link that gives you access to all the content included in your order. This includes the image/mockup itself as well as all licensing documentation. All Mocksy purchases come with a Standard License. Read our licensing guidelines to see if you need to upgrade to an Enhanced License, or email us at sayhi@gotmocksy.co.

In which resolution are Mocksy photos and mockups files available?⁣

All images and mockups downloaded from Mocksy are high resolution at 300 DPI. For web use, users must adjust the size and resolution of their downloads.

Purchases and Licensing⁣

Where can I use my content with a Standard License?⁣

See below for standard License usage:

 Specific Licensing Rights

Standard License
License Duration Perpetual
Regions of Use Worldwide
Digital Use (websites, mobile appls, software, ebooks, etc.) Up to 500,000
Print Runs (books, magazines, posters, etc.) Up to $10,000 per image
TV, Online Video, and Film Unlimited viewers (production budgets up to $10,000 USD)
Web Templates or Print Templates Not permitted
Merchandise
Not permitted
Decoration in a Commercial Space
Not permitted
Out-of-Home Advertising (trade show, conference, signage, billboards, subway ads, etc.) Up to 500,000 gross impressions (views, not viewers)

When do I need to upgrade to an Enhanced License?⁣

If content usage exceeds the limited of the Standard License chart above, please reach out to use about purchasing an Enhanced License. Some common uses that require an enhanced license include billboards, large print runs, packaging content, etc. If you aren't sure, shoot us an email at sayhi@gotmocksy.co.  

What is your refund policy?⁣

Due to the digital nature of Mocksy products, we are unable to offer refunds or exchanges. We strongly recommend that you read through the FAQ’s and contact us if you have any questions about a particular product before purchasing.⁣

Can I purchase a license for my client?⁣

Yes! Simply add your client's name and business email address in the order notes, and the order licensing key will be transferred to your client. 

  

Downloads and Troubleshooting⁣

How do I download my purchases?⁣

After you complete your purchase, a download link will appear at checkout. Click on the download link to gain access to the content. You will also receive a download link via email shortly after you make a purchase.

I haven't received an email confirmation or download link. ⁣

If your download link isn't loading or the email notification with your order download never came through, submit a ticket here with your order number and a member of our team will get back to you ASAP with your download link. 

I got my download link, but there are files missing in Dropbox. ⁣

If there are files missing from Dropbox, submit a ticket here with your order number and a member of our team will get back to you ASAP with a new download link.

How do I use the photo mockups?⁣

Our photo mockups use Photoshop smart layers, so you can easily customize the image to add your own design. Every mockup purchase includes a How-To Directions Sheet that takes you step-by-step through the process of adding your designs in Photoshop.⁣

Do your mockups work with Photoshop for iPad?⁣

Our mockups are Photoshop (.psd) files, so we always recommend using Photoshop CC. Photoshop for iPad is not compatible.⁣

Do I need to know how to use Photoshop in order to edit your products?⁣

Our photo mockups are easy to use but do require a basic skill set of Photoshop. Every mockup purchase includes a How-To Directions Sheet that takes you step-by-step through the process of adding your designs in Photoshop.⁣